View Our Shipping Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cher@suotu.cc.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The warranty period of Suotu scooter shall be 12 months as of the date of delivery. In the event of a non-artificial performance failure, customer may file a complaint to Suotu

The warranty period of the battery pack & motor is 12 months. Other consumable accessories shall not be covered by the warranty service over 6 months.Within the warranty period, We'll ship replacements for free and freight on us.

Note: Please confirm the integrity of the package at the time of signing for acceptance of the goods.

WHAT IS COVERED

Below key parts of your scooter, will be repaired or replaced (if repair is not possible) during the stated warranty period if you have any of the following manufacturing or design faults under normal use:

Motor faults

Mother Boards or Computer Control faults

Battery faults

Adaptor faults

WHAT IS NOT COVERED

If you have an issue with your purchased product that is not manufacturing fault, not covered under warranty or after the warranty period, we are happy to help you get it properly fixed for a reasonable cost, or to give you free advice on how to get it fixed.

Also, if you need spare parts for your purchased order that is not covered or outside the warranty period, we are here to avail it for you in the lowest cost.

The following cases are not covered under the manufacturer warranty:

When the warranty period is expired

When the product or any of its components have been opened, altered or modified by someone other than the manufacturer

Wear-and-tear damage of vulnerable components such as wheels, tyres, or battery lifespan

Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage

Damage caused by riding in very rough conditions or on a very rough surface

Damage caused by Water. Most of our item have some level of proofing against dust and wet conditions, but they are NOT water-proof.

Damage caused by overloading, over the designed maximum load

Cosmetic damages like (but not limited to) scratches

IN ALL CASES

Whether the problem is covered under warranty or not,  be sure that we are going to help you anyway:

Let us know what is the problem exactly, better with pictures to illustrate. Our experts will carefully diagnose the issue and spot it.

Be aware that it's your responsibility to ship the item to the manufacturer repair centre properly without being damaged during delivery

For warranty issues, please contact.